Shipping Policy for Arte Spices
Last Updated: 1.3.2025
At Arte Spices, we are committed to delivering your orders quickly and safely. This Shipping Policy explains our shipping methods, costs, and delivery timeframes.
No international shipping
Remove customs duties and taxes section
Order processing 1-5 business days
Shipping duration 5 – 10 business days . Time may vary for rural areas.
Address changes cannot be done after 24hrs of order placement.
Return policy:
Strictly no returns allowed [use strong vocabulary]
If order is damaged or wrong valid proof should be provided within 24 hrs upon delivery of
product to the given mail address.
1. Where We Ship
We currently ship to:
✅ Australia-wide (All states and territories)
✅ International Shipping (If applicable—please specify countries)
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If there are any delays, we will notify you via email.
3. Shipping Methods & Estimated Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Australia) | 3-7 business days | |
| Express Shipping (Australia) | 1-3 business days | |
| International Shipping | Varies by country |
🚚 Note: Delivery times may vary due to weather, customs, or other unforeseen delays.
4. Shipping Costs
- Shipping fees are calculated at checkout based on weight, destination, and shipping method.
- Free Shipping may be available for orders over [Insert amount].
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through our website or the carrier’s website.
6. Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery time, please contact us at [email]. We will assist in tracking your package.
If a package is lost in transit:
- We will work with the courier to locate it.
- If confirmed lost, we may offer a replacement or refund (subject to investigation).
7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
1️⃣ Take clear photos of the damaged item(s) and packaging.
2️⃣ Contact us within 48 hours of delivery at [email].
3️⃣ We will arrange a replacement or refund based on the issue.
8. Customs, Duties & Taxes (For International Orders)
- International orders may be subject to customs duties or taxes, which are the buyer’s responsibility.
- We are not responsible for customs delays.
9. Address Changes & Delivery Issues
- Ensure your shipping address is correct before placing an order.
- If you need to change the address, contact us within 24 hours of ordering.
- If an incorrect address is provided and the package is returned, re-shipping fees may apply.
10. Contact Us
For any shipping-related questions, reach out to:
📩 Email: [email]
🌐 Website: artespices.com.au